Job Description

Appointment Scheduler

Arbor-N Scottsdale Ironwood · N Scottsdale Ironwood FO
Scottsdale, AZ
In-Office Clinical Services
Full Time, Days
Weekly Schedule: Monday-Friday with rotating Saturday
Bilingual: None
Bilingual Type: N/A
Posted 11/21/2022
Req # 11300

At North Scottsdale Pediatrics a division of Arbor Medical Partners, LLC, the Appointment Scheduler is responsible for making all appointments for all providers.



  • Answers incoming calls with pleasant & comforting manner
  • Registers new patients into EMR system
  • Schedules appointments
  • Verify patient demographics
  • Signing people up to the portal
  • Portal messages, working patient ticklers, rescheduling patients when needed
  • Informs patients of payment policy
  • Informs patients of any outstanding patient balance
  • Gives patients directions to the office
  • Ensures all patient appointments have been confirmed
  • Screens patient complaints and relays message to the appropriate team lead

Perform other related duties as required



  • Be at work on time, ready to go by scheduled time
  • Participating in staff meetings
  • Volunteering in flu clinics/Saturday hours
  • Participating in any training sessions
  • Use exceptional customer service



  • High School graduate or equivalent
  • One year experience in physician office
  • Ability to communicate effectively with patients and others
  • Ability to obtain information and accurately enter it into computer
  • Pleasant personality
  • Fluent in English, multilingual preferred
  • Ability to function successfully under stressful conditions
  • Excellent data entry skills




Application Instructions

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