Job Description

Billing System Administrator FEATURED

Business Office · Revenue Cycle Management
Plantation, FL
Health Care
Full Time, Days
Weekly Schedule: Monday - Friday 8am-5pm
Bilingual: None
Bilingual Type: N/A
Posted 09/04/2020
Req # 5159

PRIMARY FUNCTION: Will perform system analysis and make recommendations on the ECW application and provide support for our eClinical works billing system, including providing system security and administrative rights as required

REPORTS TO: Revenue Operations Manager


ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned.)

  1. Roll out eClinicalWorks Physician Billing application to end users, providing system project management oversight
  2. Provide system maintenance support and customizations for deployment on the eClinicalWorks billing system.
  3. Participates in applications design, validation, testing, staff education, and go-live support
  4. Conducts major application setup and design within all modules of ECW
  5. Serves as a subject matter expert in providing technical support for all modules of ECW and related systems
  6. Responsible for managing the entire implementation cycle of new features and workflows.
  7. Create and maintain all billing master files
  8. Investigate and resolve system issues; resolve applications issues with vendors.
  9. Identify data needs, create data extracts for ad-hoc reporting, develop custom reports, and monitor performance of the application as necessary.
  10. Consult with users to identify current operating procedures and clarify program objectives, and work with end-users during User Acceptance Testing.
  11. Write documentation to describe program development, logic, process flows, and specifications.
  12. Troubleshoot eClinicalWorks and EDI (Electronic Data Interchange) application modules in response to user issues or requests, respond to issues reported by users or support staff, and resolve problems with application vendor or other technical support as necessary and appropriate.
  13. May train end users to operate new or modified programs and participate in discussions to analyze and improve business processes within the department.
  14. Other various duties as assigned, including cross training in other functional areas.


TYPICAL WORKING CONDITIONS: Working in professional office environment.  Involves interaction with management and business office staff. May require sitting for long periods. It is necessary to view and type on computer screens for long periods and to work in a high volume environment. Occasional evening or weekend work may be required.



Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

EDUCATION: High School Diploma/GED or equivalent combination of education and experience.  Bachelor’s degree in a related field a plus but not required.

Licensure/Certification: None

Experience: Minimum 3 year experience in PM system administration. Minimum of 1 year of experience supporting eClinicalWorks, as well as other RCM applications in a large healthcare

Knowledge, Skills & Abilities: Knowledge of PM system maintenance and administration. Ability to analyze and troubleshoot issues. Communicate effectively and clearly.

COMPANY OVERVIEW: Founded in 1955, Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Pediatric Associates opened its first office in Hollywood, Florida. The Company was one of the first medical groups to introduce satellite office locations in consumer retail locations. They were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available. Today, Pediatric Associates is a national leader in pediatric population health management with over 200,000 patients under global risk. Keeping abreast of medical advances and changing lifestyles, Pediatric Associate’s modern facilities offer comprehensive services, including X-ray and state certified laboratories. The Company currently has 33 neighborhood locations, which are staffed by more than 200 employed providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach, St. Lucie, counties, including Tampa and Jacksonville. Pediatric Associates will continue to bring the best possible healthcare service to its patients well into the 21st Century. Ease of access, prompt courteous service and responsiveness to our patients' concerns will always be their primary goal. Pediatric Associates has continued to thrive and today is recognized as one of the premier general pediatric and population health management practices in the United States.

Application Instructions

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