Job Description


Administrative Office - ABCD · Referrals Loops
San Antonio, TX
Full Time, Remote
Weekly Schedule: Monday through Friday 7:45am to 5:15pmRotating Saturdays
Bilingual: Preferred
Bilingual Type: English/Spanish
Posted 11/22/2022
Req # 11308

PRIMARY FUNCTION: Obtain authorization from insurance companies to assist patients in the referral process

SUPERVISION RECEIVED: Reports directly to Referral Manager


TYPICAL WORKING CONDITIONS: Work may require sitting for long periods of time, manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a calculator, telephone, copier, and such other office equipment as necessary. It is necessary to view and type on computer screens for long periods and to work in a high-volume, fast-paced environment. Ability to work remotely is required.

ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned.)

1. Obtains authorizations for all referral requests received as assigned

2. Reviews and understands documentation required by insurance companies to obtain authorization, including clinical notes, lab results, consult notes

3. Utilizes insurance web portals to obtain authorizations as required

4. Accurately documents referral details, including status, authorization dates, authorization number, specialist/facility and other relevant information per policy

5. Effectively communicates updates in referral status with patients, clinicians and office site staff

6. Interacts professionally with specialists/facilities and insurance plan representatives

7. Remains current with company, health plan and specialist requirements

8. Prioritizes use of preferred specialist/facility within the EHR

9. Meets productivity standards as determined by management team

10. Manages workloads within notification and request bins in EHR to meet established timeframe expectations

11. Works collaboratively with department team members to ensure coverage

12. Manages high priority notifications and requests appropriately

13. Reviews and updates requests pending authorization daily

14. Communicates and collaborates effectively with Referral Manager and team members


Education Requirements: High School diploma or equivalent.

License: None

Knowledge, Skills & Abilities: Knowledge of medical terminology, grammar, spelling and punctuation to type correspondence. Knowledge of insurance industry. Skills in operating a computer, fax and photocopy machine. Ability to read understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to speak clearly and concisely. Ability to establish and maintain effective working relationships with patients, employees and the public. Typing ability of 40 w.p.m., word processing and computer experience.


Experience: One year experience in a medical office and/or referral coordinator experience preferred.


The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online