Job Description

Document Manager Coordinator

Monterrey - Mexico · Virtual Medical Office Assistant
San Pedro Garza Garcia, NL
Customer Service
Full Time, Days
Weekly Schedule: Monday to Saturday 07:00 am to 04:00 pm or 08:00 am to 05:00 pm
Bilingual: Required
Bilingual Type: English/Spanish
Posted 11/17/2022
Req # 11230

Position Name: Document Manager

Job description: Virtual Medical office assistant in charge of managing the medical records the clinics receive, making sure the documents are assigned to the correct patient, clinician, and date as well as following through the completion of the request.

Essential duties and responsibilities:
* Fax inbox management
* Toggle between facilities using IP route
* Identify type of document and apply pertaining process
* Identify and report faxes that need clarification
* Attach fax to patient’s documents
* Determine priority of attached document
* Documents dashboard management in the system
* Contact practice manager/clinician for document follow-through
* Identify documents that require a provider's signature and eventual reply

Required qualifications:
Education: High School Diploma or equivalent
Location: Monterrey, NL. Must be able to work on-site (Zona Plaza Fiesta San Agustin).

Knowledge, Skills & Abilities:
* Ability to learn and practice MDMG procedures, policies, and protocols
* Bilingual (Proficient grammar, spelling, and verbal skills to communicate with patient, provider, and staff in written documents)
* Customer Service
* Basic Computer skills (Microsoft Word, Excel etc.)
* Phone Etiquette
* Identify and escalate priority issues
* Be punctual and follow company’s protocols

* Prefer one-year work experience with knowledge of computer and medical terminology

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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