Job Description

Front Office Lead

Heron Bay · Heron Bay Front Office
Coral Springs, FL
Medical Office Operations
Full Time, Days
Weekly Schedule: Monday to Friday 8:15am-5:15pmEvery Other Saturday 8:00am to 12:00pmFlexible
Bilingual: Required
Bilingual Type: English/Spanish
Posted 11/08/2022
Req # 10958
  • $3000 Sign on Bonus
    • Assists the Practice Manager with administering, directing and coordinating activities relating to the operation of the medical office including the coordination of the scheduling for all clinicians, support staff and facility maintenance and repair. Proficient in all duties of Front Office Medical Receptionist.
    • This list may not include all of the duties that may be assigned.
    • Schedules appointments according to office scheduling policies.
    • Greets patients and visitors in a prompt, courteous and helpful manner.
    • Assists the manager with calls from patients, hospitals and other doctor’s scans, uploads and routes patient documents accordingly.
    • Check-in/ Check-out patients in a timely manner, including:

      * Updating patient status in practice management system.

      * Following PA policy related to daily payment reconciliation.

      * Collecting copays according to insurance plan requirements.

      * Ensuring insurance verification is completed and updated in practice management system.

    • Posts charges and payments within required timeframe.

      * Matches procedures with correct diagnosis.

      * Reconciles charges & payments.

      * Reconciles all daily/monthly charge reconciliation reports including: o Charge Ticket Audit o Duplicate Charge Report o Missing Office Visit Report o Missing Charges Report o NP/PA Appointment Charges Report o Missing Copay Report

    • Sorts and delivers mail, medical records and other correspondence.
    • Maintains work area and lobby in neat and orderly manner.
    • Participates and contributes in meetings.
    • Tracks and coordinates facility maintenance.
    • Assists the manager in overseeing scheduling templates for clinicians.
    • Understands and participates in the interview, hiring and development of new employees.
    • Assists Practice Manager in the supervision of individual staff assignments.
    • Assists Practice Manager with the management of employee schedules.
    • Assists the practice manager in scheduling and coordinating office meetings.
    • Demonstrates individual initiative.
    • Identifies, analyzes and solves problems.
    • Maintains efficient patient flow.
    • Actively works alongside staff.
    • Resolves staff conflicts diplomatically and tactfully.
    • Assists and participates in the supervision of staff and future leadership development.
    • Capable of assuming duties of Practice Manager.
    • Assists in the supervision of all front office tasks.
    • Strives to achieve the goals set by the office budget and learn dashboard.
    • Assists Practice Manager in monitoring employee time cards.
    • Proficient in the following applications:

      * TrackIt

      * Procureit

      * Staples

      * Concur

      * IT ServiceNow

      * Performance Manager

      * QGenda

      * InformRX

      * SharePoint

    • Education:
      • High School Diploma or equivalent

    • Licensure:
      • None

    • Knowledge, Skills & Abilities:

        1. Acts as compliance liaison enforcing policies and procedures.

        2. Demonstrates the knowledge and understanding of office budget and goals.

        3. Understands performance evaluations and corrective action processing.

        4. Competent to counsel employees as needed in absence of manager.

        5. Completes all PA University mandatory courses by designated deadlines.

        6. Ensures Pediatric Associates practices and protocols are in place throughout the office for check-in, check-out, phones, posting, etc.

        7. Assists the Practice Manager in managing and ordering office supplies.


        1. Is tactful, diplomatic, cooperative and shares information with others.

        2. Communicates via e-mail in a timely and effective manner.

        3. Communicates well with Practice Manager, the local management team and supports all clinicians and staff.

        4. Assists Practice Managers with customer service issues, i.e.: conflicts/disputes, incidents/accidents.


        1. Adheres to high ethical behavior.

        2. Leads by example.

        3. Upholds Pediatric Associates Core Values.

    • Experience:
      • Prefer two years of work experience in a medical office setting. Knowledge of computer and medical terminology desired.

    • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

Application Instructions

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