Job Description

Front Office Lead

Heron Bay · Heron Bay Front Office
Coral Springs, FL
Health Care
Full Time, Days
Weekly Schedule: Monday-Friday 7:30am - 4:30pmEvery other Saturday 7:30am - 12:00pm
Bilingual: None
Bilingual Type: N/A
Posted 11/20/2020
Req # 5510
  • PRIMARY FUNCTION
    • Assists the Practice Manager with administering, directing and coordinating activities relating to the operation of the medical office including the coordination of the scheduling for all clinicians, support staff and facility maintenance and repair. Proficient in all duties of Front Office Medical Receptionist.
  • ESSENTIAL FUNCTIONS OF THE JOB
    • This list may not include all of the duties that may be assigned.
       
    • Schedules appointments according to office scheduling policies.
    • Greets patients and visitors in a prompt, courteous and helpful manner.
    • Assists the manager with calls from patients, hospitals and other doctor’s scans, uploads and routes patient documents accordingly.
    • Check-in/ Check-out patients in a timely manner, including:

      * Updating patient status in practice management system.

      * Following PA policy related to daily payment reconciliation.

      * Collecting copays according to insurance plan requirements.

      * Ensuring insurance verification is completed and updated in practice management system.

    • Posts charges and payments within required timeframe.

      * Matches procedures with correct diagnosis.

      * Reconciles charges & payments.

      * Reconciles all daily/monthly charge reconciliation reports including: o Charge Ticket Audit o Duplicate Charge Report o Missing Office Visit Report o Missing Charges Report o NP/PA Appointment Charges Report o Missing Copay Report

    • Sorts and delivers mail, medical records and other correspondence.
    • Maintains work area and lobby in neat and orderly manner.
    • Participates and contributes in meetings.
    • Tracks and coordinates facility maintenance.
    • Assists the manager in overseeing scheduling templates for clinicians.
    • Understands and participates in the interview, hiring and development of new employees.
    • Assists Practice Manager in the supervision of individual staff assignments.
    • Assists Practice Manager with the management of employee schedules.
    • Assists the practice manager in scheduling and coordinating office meetings.
    • Demonstrates individual initiative.
    • Identifies, analyzes and solves problems.
    • Maintains efficient patient flow.
    • Actively works alongside staff.
    • Resolves staff conflicts diplomatically and tactfully.
    • Assists and participates in the supervision of staff and future leadership development.
    • Capable of assuming duties of Practice Manager.
    • Assists in the supervision of all front office tasks.
    • Strives to achieve the goals set by the office budget and learn dashboard.
    • Assists Practice Manager in monitoring employee time cards.
    • Proficient in the following applications:

      * TrackIt

      * Procureit

      * Staples

      * Concur

      * IT ServiceNow

      * Performance Manager

      * QGenda

      * InformRX

      * SharePoint

  • PERFORMANCE REQUIREMENTS
    • Education:
      • High School Diploma or equivalent

    • Licensure:
      • None

    • Knowledge, Skills & Abilities:
      • POLICIES AND PROCESSES:

        1. Acts as compliance liaison enforcing policies and procedures.

        2. Demonstrates the knowledge and understanding of office budget and goals.

        3. Understands performance evaluations and corrective action processing.

        4. Competent to counsel employees as needed in absence of manager.

        5. Completes all PA University mandatory courses by designated deadlines.

        6. Ensures Pediatric Associates practices and protocols are in place throughout the office for check-in, check-out, phones, posting, etc.

        7. Assists the Practice Manager in managing and ordering office supplies.

        INTERPERSONAL AND COMMUNICATION SKILLS:

        1. Is tactful, diplomatic, cooperative and shares information with others.

        2. Communicates via e-mail in a timely and effective manner.

        3. Communicates well with Practice Manager, the local management team and supports all clinicians and staff.

        4. Assists Practice Managers with customer service issues, i.e.: conflicts/disputes, incidents/accidents.

        PROFESSIONALISM:

        1. Adheres to high ethical behavior.

        2. Leads by example.

        3. Upholds Pediatric Associates Core Values.


    • Experience:
      • Prefer two years of work experience in a medical office setting. Knowledge of computer and medical terminology desired.

    • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
COMPANY OVERVIEW: Founded in 1955, Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Pediatric Associates opened its first office in Hollywood, Florida. The Company was one of the first medical groups to introduce satellite office locations in consumer retail locations. They were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available. Today, Pediatric Associates is a national leader in pediatric population health management with over 200,000 patients under global risk. Keeping abreast of medical advances and changing lifestyles, Pediatric Associate’s modern facilities offer comprehensive services, including X-ray and state certified laboratories. The Company currently has 33 neighborhood locations, which are staffed by more than 200 employed providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach, St. Lucie, counties, including Tampa and Jacksonville. Pediatric Associates will continue to bring the best possible healthcare service to its patients well into the 21st Century. Ease of access, prompt courteous service and responsiveness to our patients' concerns will always be their primary goal. Pediatric Associates has continued to thrive and today is recognized as one of the premier general pediatric and population health management practices in the United States.

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