Job Description

Front Office Manager

Heron Bay · Heron Bay Non-Clinical Manager
Coral Springs, FL
Health Care
Full Time, Days
Weekly Schedule: Monday - Friday 8:00am - 5:00pm
Bilingual: None
Bilingual Type: N/A
Posted 09/25/2019
Req # 3618

PRIMARY FUNCTION: Administers, directs and coordinates all activities relating to the operation of the medical office, including the coordination of the scheduling for all provider and support staff, facility maintenance and repair.


ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned.)  


  1. Interviews, hires and trains new employees
  1. Creates weekly employee schedules and delegates office responsibilities
  1. Schedules, coordinates and participates in meetings held in the office and/or business office
  1. Demonstrates individual initiative
  1. Identifies, analyzes and solves problems
  1. Team Builder
  1. Strives to maintain efficient patient flow
  1. Actively works alongside staff
  1. Resolves staff conflicts diplomatically and tactfully
  1.  Identifies and develops future leadership
  1. Trains Assistant Front Office Manager to be able to assume all duties of Front Office Manager
  1. Strives to achieve the goals set by the office budget and learn dashboard
  1. Tracks and coordinates facility maintenance
  1. Manages scheduling templates for all providers
  1. Capable of performing all medical receptionist and assistant front office manager duties
  2. Maintains Petty Cash
  1. Greets patients and visitors in a prompt, courteous and helpful manner
  1. Makes bank deposits according to deposit schedule
  1. Helps with posting to ensure that office remains within target dates
  1. Knowledge of grammar, spelling and punctuation with the ability to read, understand and follow oral and written instruction
  2. Supervises all front office tasks



Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.


Education: High School Diploma or equivalent. Associates or Bachelors degree desired.

Licensure/Certification: None

Experience: Prefer two years work experience in a medical office setting.  Knowledge of computer and medical terminology desired.

COMPANY OVERVIEW: Founded in 1955, Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Pediatric Associates opened its first office in Hollywood, Florida. The Company was one of the first medical groups to introduce satellite office locations in consumer retail locations. They were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available. Today, Pediatric Associates is a national leader in pediatric population health management with over 200,000 patients under global risk. Keeping abreast of medical advances and changing lifestyles, Pediatric Associate’s modern facilities offer comprehensive services, including X-ray and state certified laboratories. The Company currently has 33 neighborhood locations, which are staffed by more than 200 employed providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach, St. Lucie, counties, including Tampa and Jacksonville. Pediatric Associates will continue to bring the best possible healthcare service to its patients well into the 21st Century. Ease of access, prompt courteous service and responsiveness to our patients' concerns will always be their primary goal. Pediatric Associates has continued to thrive and today is recognized as one of the premier general pediatric and population health management practices in the United States.

Application Instructions

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