Practice Manager Trainer

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  • Dallas, TX
  • TX 100 Corporate
  • Full Time - Days
  • Clinical Support
  • Req #: 11545
  • Posted: January 26, 2023
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Summary

Responsible for developing the knowledge and skills of the Practice Managers and making sure they are compliant with company’s standards and protocols. Assist with implementation of new initiatives by training Managers.

 Essential duties

  • Responsible for developing the knowledge and skills of the Managers and making sure they are compliant with company’s standards and protocols.
  • Ensure value-based initiatives are being implemented and are compliant.
  • Maintain safe and healthy training environment by following organizational standards and legal regulations.
  • Design and deliver effective training programs using techniques such as classroom learning, demonstrations, one-on-one or online learning.
  • Assess outcomes of training sessions, maintain records of trainees’ progress and achievements and identify areas of improvement.
  • Monitor training costs against budget to ensure efficient use of company resources.
  • Maintains technical knowledge by attending educational workshops, reviewing publications.
  • Assist with implementation of new initiatives by training Managers.

 Qualifications

  • Minimum a High School diploma or GED
  • Minimum 2-3 years of Management experience on the Medical or Healthcare field – Outpatient Care setting.
  • Full knowledge of quality metrics based on patient age, pay or and gender
  • Experience with patient registries, analytic tools, patient risk stratification techniques.
  • Knowledge of NCQA standards, HEDIS, CMS and other quality measures.
  • Proficient computer skills, including all Microsoft Office products (Word and Outlook) with advanced Excel skills.
  • Knowledge of Electronic Medical Record, preferably eClinicalWorks, statistical analytic software such as Tableau.
  • Bilingual (Spanish & English). Preferred.
  • Be able to maintain good relationship with clinic staff, managers and providers.

 

Competencies

  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. 
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas.
  • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
  • ​​​​​​​Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
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