Appointment Scheduler

The Appointment Schedulers for Arbor Medical Partners, LLC, are responsible for making appointments for all the providers throughout our organization.

NOTE: Job location will be discussed and determined during interview based on Candidate needs and clinic availability.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Answers incoming calls with pleasant & comforting manner
• Registers new patients into EMR system
• Schedules appointments
• Verify patient demographics
• Signing people up to the portal
• Portal messages, working patient ticklers, rescheduling patients when needed
• Informs patients of payment policy
• Informs patients of any outstanding patient balance
• Gives patients directions to the office
• Ensures all patient appointments have been confirmed
• Screens patient complaints and relays message to the appropriate team lead

Perform other related duties as required

EXPECTATIONS

• Be at work on time, ready to go by scheduled time
• Participating in staff meetings
• Volunteering in flu clinics/Saturday hours
• Participating in any training sessions
• Use exceptional customer service

GENERAL QUALIFICATIONS

• High School graduate or equivalent
• One year experience in physician office
• Ability to communicate effectively with patients and others
• Ability to obtain information and accurately enter it into computer
• Pleasant personality
• Fluent in English, multilingual preferred
• Ability to function successfully under stressful conditions
• Excellent data entry skills

***NOTE: Employees must be fully vaccinated against COVID-19, unless approved for a medical or religious exemption. Employees are required to wear masks.