Appointment Scheduler

  • Scottsdale, AZ
  • Full Time - Days
  • Clinical Support
  • Req #: 12167
  • Posted: January 20, 2023
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The Appointment Schedulers for Arbor Medical Partners, LLC, are responsible for making appointments for all the providers throughout our organization.

NOTE: Job location will be discussed and determined during interview based on Candidate needs and clinic availability.



  • Answers incoming calls with pleasant & comforting manner
  • Registers new patients into EMR system
  • Schedules appointments
  • Verify patient demographics
  • Signing people up to the portal
  • Portal messages, working patient ticklers, rescheduling patients when needed
  • Informs patients of payment policy
  • Informs patients of any outstanding patient balance
  • Gives patients directions to the office
  • Ensures all patient appointments have been confirmed
  • Screens patient complaints and relays message to the appropriate team lead

Perform other related duties as required



  • Be at work on time, ready to go by scheduled time
  • Participating in staff meetings
  • Volunteering in flu clinics/Saturday hours
  • Participating in any training sessions
  • Use exceptional customer service



  • High School graduate or equivalent
  • One year experience in physician office
  • Ability to communicate effectively with patients and others
  • Ability to obtain information and accurately enter it into computer
  • Pleasant personality
  • Fluent in English, multilingual preferred
  • Ability to function successfully under stressful conditions
  • Excellent data entry skills

***NOTE: Employees must be fully vaccinated against COVID-19, unless approved for a medical or religious exemption. Employees are required to wear masks.


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