Family Care Coordinator

Summary: Provides excellent customer service by greeting and assisting all patients/ customers; welcoming and processing appointment paperwork, scheduling appointments, maintaining records and accounts.

Essential Duties and Responsibilities: Welcomes patients, visitors and handles calls in a prompt, courteous and helpful manner. Checks in patients, verifies accuracy of patient demographic and insurance information; obtains necessary signatures for treatment and/or billing; maintains and updates patient information in the computer system. Scans insurance cards and other documents. Verifies insurance eligibility and coverage. Collects co-payments on date of service - receives cash, check and credit card payments from patients, enters payments into the appropriate system and prints a receipt. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by trying to anticipate patient anxieties and answer patient questions. Oversees checkout activities to include scheduling follow-up appointments and posting all charges to patient accounts. Reviews encounter forms with chart information to ensure that information has been properly documented on form.! Maintains a neat and clean reception area. Prepares day sheets, keeping accurate records of charges and receipts; balances at the close of the day. Deposits cash and checks at local bank. Answers telephone, screens calls, takes messages, assists patients with requests and schedules appointments according to office procedures. Retrieves medical charts for all messages. Copies charts for medical records requests and handles other correspondence as needed.! Distributes mail accordingly.Protects patients' rights by maintaining confidentiality of personal and financial information.

Committed to excellence, best practices, compassionate and superior customer service with every patient and co-worker. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).! !!!!!! Job Description Non-Essential Duties and Responsibilities Attend meetings as required. Contributes to upholding KPP Patient Center Medical Home Certification, requirements and recertification. On occasion may be responsible for teaching others or allowing students to shadow daily activities. Contributes to KP social media outlets by commenting, sharing posts or writing articles.Contributes to general housekeeping that demonstrates pride in the Kids Plus practice and space. Performs other duties as required.

Education and Experience:High school diploma (or GED), college experience, or equivalent work experience. Minimum of one-year experience in a medical office preferred.

Physical Demands: Work is performed in an office setting. Contact with staff is frequent and interruptive. Travel between offices/covering at other offices may be required. ! Frequent exposures to communicable diseases, toxic substances, medicinal preparations, possible blood borne pathogens and other condition common to a clinical environment. Utilizes normal speech and hearing necessary for extensive conversation. Varied activities including sitting (sometimes for extended periods), reaching, bending, lifting up to 40 lbs, pushing/pulling. Have the hand-eye coordination and manual dexterity needed to operate an iPad, computer, photocopier/scanner, telephone, and other office equipment.

Skills and Abilities: Excellent interpersonal, communication and customer service skills.! Ability to work courteously and respectfully with patients, co-workers and vendors.! Proven dependability by consistently being at work and on time and during scheduled hours, following instructions, responding to management direction and soliciting feedback to improve performance.! Strong organization, prioritization and multi tasking skills required.! Must have an exceptional attention to detail.! Skilled in identifying and resolving administrative related problems.! Ability to establish and maintain effective working relationships with providers, clinical staff, coworkers and the public.! Knowledge of EMR, computer systems, programs, and applications and ability to type required.! Skilled in preparing and maintaining records and responding to correspondence. ! Ability to communicate clearly through verbal and written correspondence.! Ability to work independently as well as within a team.! Ability to interpret, adapt and apply with company policies and procedures.! Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Monday to Friday

Work setting:

• Office

Work Location: One location