Job Description

Medical Assistant Lead

Winter Haven · Winter Haven Medical Assistant
Winter Haven, FL
Health Care
Full Time, Days
Weekly Schedule: Monday-Friday 7:30am - 4:30pm
Bilingual: Preferred
Bilingual Type: Spanish
Posted 10/06/2020
Req # 5317
    • Assist the Practice Manager (PM) with the supervision of clinical services in the office. Perform clinical care essential to the assessment, promotion, maintenance and restoration of patient’s health and wellness.
    • This list may not include all of the duties that may be assigned.
    • Assist the PM with supervising the training and development of the clinical staff.
    • Assist the PM with the development and maintenance of a productive and positive work environment.
    • Assists the PM with monitoring and improvement of office flow and work efficiency.
    • Assists the PM with providing great customer service to our patients and families.
    • Assists PM in monitoring employee daily time swipes, overtime and paid time off.
    • Assists PM in vaccine management to include but limited to ordering, inventory, reconciliation, state reporting, temperature excursion, Accuvax management, etc.
    • Assists PM on AED inventory, monthly check and training
    • Assists PM on medical waste management
    • Strives to achieve the goals set by the office budget and learn dashboard.
    • Supports the PM with completion of management tasks including but not limited to: Vaccine and clinical supplies inventory and ordering, temperature excursion management, ADP management, employee relations management, staff supervision and coaching, customer service management, etc.
    • Functions as an MA Lead in collaboration with FO Lead in the absence of the Practice Manager.
    • Functions as a "Mentor/Trainer" for new hires and employees needing remediation, as needed.
    • Assists PM in the supervision of individual staff assignments.
    • Participates and contributes in meetings.
    • Utilizes positive and constructive management skills to build collaboration and teamwork.
    • Competent in all clinical phone responsibilities.
    • Understands, assists with and supervises the processing of medical record requests.
    • Demonstrates individual initiative.
    • Identifies, analyzes and solves problems.
    • Oversees stocking (vaccine refrigerator, exam rooms and stations) and cleaning (exam rooms, bathrooms and nurse’s stations), as needed.
    • Understands and participates in the interview, hiring and development of new employees.
    • Resolves staff conflicts diplomatically and tactfully.
    • Assists and participates in the supervision of staff and future leadership development.
    • Knowledgeable in how to clean and sterilize instruments and dispose of contaminated supplies.
    • Prepares treatment rooms for patients’ examinations and keeps the rooms neat, clean and stocked.
    • Greets patients and visitors in a prompt, courteous and helpful manner.
    • Measures and records patient’s vital signs.
    • Responsible in making sure that patient information is complete (immunization records, allergy, newborn screening).
    • Prepares patients properly and efficiently for patient care.
    • Responsible for obtaining the health record update.
    • Assists physicians in patient care, medical procedures and emergency situations.
    • Performs sensory screenings as needed.
    • Completes any necessary forms for patients.
    • Obtains pertinent medical information from outside sources.
    • Sets up home therapies for patients.
    • Ability to educate patients on usage of asthma devices.
    • Ensures that all samples are checked for expiration dates.
    • Administers immunizations and medications as per protocol.
    • Adheres to OSHA and safety requirements.
    • Knowledge of basic medical terminology, and immunization requirements for children.
    • Knowledge of grammar, spelling and punctuation with the ability to read, understand and follow oral and written instruction.
    • Education:
      • High School Diploma or equivalent

    • Licensure:
      • LPN, RN or MA diploma required, active CPR certification

    • Knowledge, Skills & Abilities:
      • Is tactful, diplomatic, cooperative, and shares information with others. Communicates, via e-mail, in a timely and effective manner. Assists the manager with calls from patients, hospitals and other doctor’s offices. Communicates well with clinical manager, the local management team and supports all providers and staff. Oversees customer service issues, i.e.: conflicts/disputes, incidents/accidents. Adheres to high ethical behavior, leads by example and upholds Pediatric Associates Core Values.

    • Experience:
      • One to three years’ work experience in a medical office setting. Knowledge of computer desired.

    • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
COMPANY OVERVIEW: Founded in 1955, Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Pediatric Associates opened its first office in Hollywood, Florida. The Company was one of the first medical groups to introduce satellite office locations in consumer retail locations. They were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available. Today, Pediatric Associates is a national leader in pediatric population health management with over 200,000 patients under global risk. Keeping abreast of medical advances and changing lifestyles, Pediatric Associate’s modern facilities offer comprehensive services, including X-ray and state certified laboratories. The Company currently has 33 neighborhood locations, which are staffed by more than 200 employed providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach, St. Lucie, counties, including Tampa and Jacksonville. Pediatric Associates will continue to bring the best possible healthcare service to its patients well into the 21st Century. Ease of access, prompt courteous service and responsiveness to our patients' concerns will always be their primary goal. Pediatric Associates has continued to thrive and today is recognized as one of the premier general pediatric and population health management practices in the United States.

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