PRIMARY FUNCTION: Assist the Practice Manager to oversee daily clinical operations. Responsible to ensure Medical Assistants perform quality team based patient care under the direct supervision of clinicians for both clinical and administrative functions to promote health and wellness in a safe and friendly environment. Support clinicians and care management teams in the maintenance of chronic disease management, examination and treatment of pediatric patient population. Specialty trained as applicable.
REPORTS TO: Practice Manager
ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned.)
1. Support practice manager and PA management on the training, development and competency evaluation of the Medical Assistant staff, the monitoring of patient visit time and experience, office, staff compliance to organization’s infection prevention program, medication management, vaccine cold chain handling and storage, and ensure appropriate stock levels of clinical supplies.
2. Maintain high quality patient experience, welcome patients; ensure a safe patient environment, office and exam room cleanliness and appropriate supplies and equipment for patient care in adherence to infection control policy and procedures.
3. Perform and document patient’s intake vitals to include but limited to height, weight, temperature, blood pressure, pulse and respiration rate; repeat and notify clinician of any abnormal findings.
4. Interview patient based on age appropriateness and/or specialty needs with accurate documentation and update medical records to include chief complaint, current medications with drug name, dosing, route, medication and food allergies with reaction and severity, vaccine, medical, surgical, family, social histories, any barriers to care and home status. Obtain necessary medical records, consultation notes, hospital inpatient and/or ED discharge records, diagnostic and laboratory results for clinician review and treatment follow-up as needed.
5. Prepare patient for clinician examination, ensure clinician orders performed and accurately documented. Perform with clinician supervision and assist clinicians in necessary age appropriate vision, hearing screenings, electrocardiograms with repeat as needed, suture removal, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures and emergency response with proper clinician supervision.
6. Perform and document vaccine and medication reconciliation with patient and state registry; provide written vaccine information statements, education of patients/parents prior to vaccine and medication administration.
7. Ensure and adhere to vaccine cold change management with proper handling, storage, preparation and administration to include reporting vaccine excursion.
8. Perform proper patient identifiers, buddy process validation as per policies, and perform proper vaccine and medication administration to include intramuscular, intradermal, subcutaneous injections with post observation.
9. Complete patient follow up and tasks assigned to meet patient needs to include but not limited to answering phones, handling correspondence, prescription refill request providing clinician with necessary information as needed, obtaining medication preauthorization, assisting with patient referrals, patient form completion to include DME, therapy, school clearance, sports and medication forms, arrange home, hospital care, procedures and follow up appointments, etc.
10. Proficient in lab services to include but not limited to phlebotomy, lab sample collection, quality controls, proper lab processing with documentation and reporting to clinician as outlined per policy.
11. Medical assistants are essential members of patient-centered medical home team and will perform and meet best practice standards, quality and key performance indicators set forth by the organization.
12. Other various duties as assigned.
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
TYPICAL WORKING CONDITIONS:
* Direct patient care
* 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy
* Designated Medical Assistant float staff will be assigned to multiple designated office locations as applicable
* Indoor Work
* Excessive Noise
* Operating Computer
* Exposure to Hazards
* Extreme Temperatures
* Reach Outward
* Manual Dexterity
* Reach above Shoulder
* Lift/Carry 20 lbs. or less
* Push/Pull 41-200 lbs.
* Squat or kneel
Other Physical Requirements:
* Sense of Sound
* Sense of Touch
* Ability to wear Personal Protective Equipment (PPE)
EDUCATION: High School Diploma or equivalent. Medical foreign doctors must have a Bachelor of Science degree in General Medicine from a regionally accredited university or equivalent.
* MA Diploma or Certification
* 5 to 8 years of MA experience equivalence
* Active BLS certification required
*Upon hire, and for the duration of the employment period driver’s license and BLS must be active and valid.*
EXPERIENCE: Minimum 5 years of Medical Assistant Experience in a healthcare setting required. 3 years as a PA Medical Assistant preferred.
KNOWLEDGE, SKILLS & ABILITIES:
* Ability to lead and influence change with a team
* Excellent interpersonal, organizational and customer service skills to support and reassure pediatric patients and their families
* Maintain effective working relationships with patients, employees and the community
* Ability to multitask in a fast-paced environment
* Knowledge of basic medical terminology, and immunization
* Knowledge of medical safety practices and standards
* Ability to plan, prioritize and organize
* Ability to communicate clearly both written and verbally
* Critical thinking to include emergency situation
* Proficiency in electronic health recordkeeping systems