Medical Office Scheduler

We are looking for an experienced and reliable Medical Office Scheduler who values a positive patient experience, loves children, teamwork and meeting our mission of providing the best care, every patient all the time. The Medical Office Scheduler is a critical team member in our Medical Practice. Medical Office Scheduler must have 2 years previous scheduling and/or clinic front office experience, preferably in pediatrics and have experience working in a high call volume, fast paced environment.

Responsibilities and Duties

• Answers and directs calls
• Schedules appointment for patients
• Manage provider schedules for efficient patient flow
• Make reminder calls
• Obtain and enter accurate demographic and insurance information
• Reminds of patient/guarantor responsibility for payment at time of service
• Help with patient portal, recall lists, well visit lists and other special projects as requested.
• Backs up Medical Office Specialist with check in or check out
• Act as a liaison for the patients and the practice

Qualifications and Skills

• High School diploma or GED equivalent
• 2 years of previous medical scheduling and/or medical front desk experience
• Exceptional customer service
• Ability to communicate effectively both over the phone and in person
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Ability to work in a high call volume, fast paced environment
• Detail oriented
• Ability to exercise good judgment
• Ability to be organized and be able to multitask
• Bilingual in Spanish is preferred but not required

Benefits

• Competitive hourly rate
• Paid time off
• Paid holidays
• 401k with match/profit sharing
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short term/long term disability insurance

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
We are using HIPAA secured text messaging to have patients wait in their cars instead of in waiting rooms, we are also offering telemedicine. Masks are worn and PPE, disinfectant and hand sanitizer are offered to all employees.

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Office Scheduler: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location:

• One location

Typical start time:

• 8AM

Typical end time:

• 5PM

Company's website:

• www.abcdpediatrics.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No