Job Description

Medical Office Scheduler

Administrative Office - ABCD · Patient Contact Center
San Antonio, TX
Medical Office Operations Support
Full Time, Days
Weekly Schedule: M-F 8-5 or 9-6Saturday- 8-12 once a month
Bilingual: Preferred
Bilingual Type: English/Spanish
Posted 07/20/2022
Req # 9088

The Medical Office Scheduler is an individual who answers, directs calls, and schedules patient appointments. They obtain and verify the completeness and accuracy of the patient’s demographics, insurance while providing excellent customer service. Schedulers are also responsible for verifying insurance plans prior to patient arrival, follow up on patient recalls, view and learn specific providers’ schedule preferences to manage their schedules.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Adheres to ABCD Pediatrics Employee Handbook and HIPAA & OSHA Safety Programs. The requirements listed below are representative of the knowledge, skill and/or ability required. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis. The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.

Minimum Qualifications:
* High school diploma or GED equivalent
* Proficient in Electronic Medical Records
* Minimum of 2-years’ experience as a Medical Office Scheduler or Specialist in Pediatric or Family Practice Office-Preferred
* Bilingual in Spanish preferred but not required

Knowledge, Skills & Abilities:
* Knowledge of medical terminology
* Exceptional customer service skills
* Knowledge of documentation skills, general math skills, troubleshooting, resolving conflict, and analyzing information and ability to carry out detailed instructions
* Knowledge of Health Insurance and Portability and Accountability Act (HIPAA)
* Ability to communicate effectively over the telephone and in person
* Ability to work in a fast paced, high volume environment working quickly with ability to multi-task
* Ability to remain calm during stressful situations
* Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
* Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
* Proficiency in Microsoft Word, Excel, and Outlook
* Strong interpersonal skills
* Quality: Demonstrate accuracy and thoroughness, look for ways to improve and promote quality and customer satisfaction. Apply feedback to performance and monitor own work to ensure quality
* Quantity: Meet productivity standards and complete work in a timely manner. Strive to increase productivity
* Professionalism: Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

Essential Functions:
* Answer telephone promptly in a polite and professional manner
* Obtain and enter accurate demographic and insurance information
* Accurately schedule appointments for patients
* Remind patient of copays, coinsurance, or deductible for patient visit. Direct past due accounts to billing department
* Act as a liaison for the patients and the practice in over the phone and in person
* Manage provider schedules for efficient patient flow
* Make reminder calls
* Answer non-medical questions and offer information as requested to provide patient-focused service and a positive impression of the organization
* Backs up Medical Office Specialist and Medical Records as necessary
* Aid with patient portal, recall lists, well visit lists and other special projects as assigned
* Performs other light administrative duties as assigned

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands and fingers, handle, type or feel. The employee is frequently to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment and Work Conditions:
Position is in a well-lighted office and clinic environment. Occasional work on weekends as required. Interacts with staff, visitors, patients, and agencies under all conditions/circumstances. May be exposed to infectious diseases, and conditions. ABCD Pediatrics is a smoke-free, drug free, and alcohol-free campus.

Application Instructions

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