Job Description

Medical Receptionist Float Pool

Business Office · Front Office Float
Plantation, FL
Newly Created Position
Full Time, Days
Weekly Schedule: Monday- Friday 8:00am - 5:00pmEvery Other Saturday 8:00am - 12:00pm
Bilingual: Preferred
Bilingual Type: Spanish
Additional Office Locations: Ft. Lauderdale North, Ft. Lauderdale South, Lauderdale Lakes, Sunrise
Posted 12/28/2020
Req # 5608
    • Greeter, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.
    • This list may not include all of the duties that may be assigned.
      • Answer incoming calls in a courteous & professional manner
        • Screen calls
        • Receive and convey messages electronically, in writing and verbally
      • Schedule appointments according to office scheduling policies
      • Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area
      • Assist with chart retrieval, set up new patient chart/ EHR chart
        • Ensure lab results, physician’s reports, day sheets are properly placed
        • Scan, upload and distribute chart documents in document manager
      • Check-in/ Check-out patients in a timely manner
        • Print debit tickets
        • Mark patients accordingly in Patient Tracking System
        • Follow PA policy related to cashier functions
        • Check balances and credits
        • Collect co-pay and/or payments according to insurance plan
        • Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy.
      • Verify Insurance
        • Ability to update medical record and computer system with new information
      • Post charges and payments
        • Match procedures with correct diagnosis
        • Reconcile charges & payments
      • Complete referral authorization requests & provide patients with referral information
      • Sort and deliver mail, medical records and other correspondence
      • Maintain work area and lobby in neat and orderly manner
      • Participate in staff & educational meetings
    • Education:
      • High School Diploma or equivalent

    • Licensure:
      • None

    • Knowledge, Skills & Abilities:
      • Ability to learn & practice Pediatric Associate procedures, policies and protocols. Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents. Ability to read, comprehend, follow oral and written instructions. Interact effectively, supportively with staff & maintain a professional working relation. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise. Use good judgment & maintain patient confidentiality. Must be able to file alpha and numerically. Requires experience in using a computer system, scanner, printer, fax etc.

    • Experience:
      • Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired.

    • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
COMPANY OVERVIEW: Founded in 1955, Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Pediatric Associates opened its first office in Hollywood, Florida. The Company was one of the first medical groups to introduce satellite office locations in consumer retail locations. They were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available. Today, Pediatric Associates is a national leader in pediatric population health management with over 200,000 patients under global risk. Keeping abreast of medical advances and changing lifestyles, Pediatric Associate’s modern facilities offer comprehensive services, including X-ray and state certified laboratories. The Company currently has 33 neighborhood locations, which are staffed by more than 200 employed providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach, St. Lucie, counties, including Tampa and Jacksonville. Pediatric Associates will continue to bring the best possible healthcare service to its patients well into the 21st Century. Ease of access, prompt courteous service and responsiveness to our patients' concerns will always be their primary goal. Pediatric Associates has continued to thrive and today is recognized as one of the premier general pediatric and population health management practices in the United States.

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