Greeter, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.
ESSENTIAL FUNCTIONS OF THE JOB
This list may not include all of the duties that may be assigned.
Answer incoming calls in a courteous & professional manner
Receive and convey messages electronically, in writing and verbally
Schedule appointments according to office scheduling policies
Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area
Assist with chart retrieval, set up new patient chart/ EHR chart
Ensure lab results, physician’s reports, day sheets are properly placed
Scan, upload and distribute chart documents in document manager
Check-in/ Check-out patients in a timely manner
Print debit tickets
Mark patients accordingly in Patient Tracking System
Follow PA policy related to cashier functions
Check balances and credits
Collect co-pay and/or payments according to insurance plan
Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy.
Ability to update medical record and computer system with new information
Post charges and payments
Match procedures with correct diagnosis
Reconcile charges & payments
Complete referral authorization requests & provide patients with referral information
Sort and deliver mail, medical records and other correspondence
Maintain work area and lobby in neat and orderly manner
Participate in staff & educational meetings
High School Diploma or equivalent
Knowledge, Skills & Abilities:
Ability to learn & practice Pediatric Associate procedures, policies and protocols. Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents. Ability to read, comprehend, follow oral and written instructions. Interact effectively, supportively with staff & maintain a professional working relation. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise. Use good judgment & maintain patient confidentiality. Must be able to file alpha and numerically. Requires experience in using a computer system, scanner, printer, fax etc.
Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired.
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
COMPANY OVERVIEW: Founded in 1955, Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Pediatric Associates opened its first office in Hollywood, Florida. The Company was one of the first medical groups to introduce satellite office locations in consumer retail locations. They were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available. Today, Pediatric Associates is a national leader in pediatric population health management with over 200,000 patients under global risk. Keeping abreast of medical advances and changing lifestyles, Pediatric Associate’s modern facilities offer comprehensive services, including X-ray and state certified laboratories. The Company currently has 33 neighborhood locations, which are staffed by more than 200 employed providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach, St. Lucie, counties, including Tampa and Jacksonville. Pediatric Associates will continue to bring the best possible healthcare service to its patients well into the 21st Century. Ease of access, prompt courteous service and responsiveness to our patients' concerns will always be their primary goal. Pediatric Associates has continued to thrive and today is recognized as one of the premier general pediatric and population health management practices in the United States.
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