Job Description

Medical Receptionist

Business Office · Front Office Float Training
Lakeland, FL
Medical Office Operations
Full Time, Days
Weekly Schedule: Monday-Friday: 8:00AM-5:00PMSaturdays: 8:00AM-12:00PM (if needed-not part of regular schedule)
Bilingual: Preferred
Bilingual Type: English/Spanish
Additional Office Locations: Edgewood, Lakeland Hills, Winter Haven
Posted 11/17/2021
Req # 7099

Because the need to care for children in this age is growing and changing, we are looking for Medical Receptionists who want to be part of a mission-driven group that is focused on the health of children and the well-being of the family. Each of our clinical offices allows you to be an integral part of a small, agile, medical office team. 

The ideal employee at Pediatric Associates is one who genuinely cares for children and thrives in a fast-paced, clinical-team environment. We support your career growth, offering training, and tuition reimbursement, to facilitate promotion. Here at Pediatric Associates, our employees receive competitive salary, a generous PTO program, competitive benefits including a 401K with a Company match of up to 3.5%. Because of our locations around Florida and the US, you have the ability to relocate to a variety of locations, if that fits your growth plan. We offer flexible shifts, with full and part-time hours. With over 65 years of providing LOVING CARE to our patients, we offer the stability and security of an established practice with the excitement of a growing healthcare practice. 

Benefits at a glance:

3 Comprehensive Medical Plans

Part Time Medical Plan

Dental

Vision 

Basic Life and Accidental Death and Dismemberment (AD&D) Company Paid

Long Term Disability (LTD) Company Paid

Short Term Disability (STD)

Voluntary Term Life Insurance (Employee/Spouse/Child)

401K Retirement Plan

Voluntary Benefit Plans

Life Assistance Plan (EAP)

Tuition Reimbursement

Paid Time Off

Paid Holidays 

*Floating positions receive an additional $2/hour on top of base salary and mileage

PRIMARY FUNCTION

Greeter, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.

ESSENTIAL FUNCTIONS OF THE JOB

This list may not include all of the duties that may be assigned.
 

Answer incoming calls in a courteous & professional manner

Screen calls

Receive and convey messages electronically, in writing and verbally

Schedule appointments according to office scheduling policies

Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area

Assist with chart retrieval, set up new patient chart/ EHR chart

Ensure lab results, physician’s reports, day sheets are properly placed

Scan, upload and distribute chart documents in document manager

Check-in/ Check-out patients in a timely manner

Print debit tickets

Mark patients accordingly in Patient Tracking System

Follow PA policy related to cashier functions

Check balances and credits

Collect co-pay and/or payments according to insurance plan

Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy.

Verify Insurance

Ability to update medical record and computer system with new information

Post charges and payments

Match procedures with correct diagnosis

Reconcile charges & payments

Complete referral authorization requests & provide patients with referral information

Sort and deliver mail, medical records and other correspondence

Maintain work area and lobby in neat and orderly manner

Participate in staff & educational meetings

PERFORMANCE REQUIREMENTS

Education:

High School Diploma or equivalent

 

Licensure:

None

 

Knowledge, Skills & Abilities:

Ability to learn & practice Pediatric Associate procedures, policies and protocols. Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents. Ability to read, comprehend, follow oral and written instructions. Interact effectively, supportively with staff & maintain a professional working relation. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise. Use good judgment & maintain patient confidentiality. Must be able to file alpha and numerically. Requires experience in using a computer system, scanner, printer, fax etc.

 

Experience:

Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired.

 

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

Beginning October 15, 2021, all new hires must demonstrate they are fully vaccinated for Covid-19

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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