Weekly Schedule: Monday, Tuesday, Wednesday, and Friday 8:15am-12:15pmEvery Saturday 8:00am-12:00pm
Bilingual Type: English/Spanish
Req # 7054
Greeter, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.
ESSENTIAL FUNCTIONS OF THE JOB
This list may not include all of the duties that may be assigned.
Answer incoming calls in a courteous & professional manner
Receive and convey messages electronically, in writing and verbally
Schedule appointments according to office scheduling policies
Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area
Assist with chart retrieval, set up new patient chart/ EHR chart
Ensure lab results, physician’s reports, day sheets are properly placed
Scan, upload and distribute chart documents in document manager
Check-in/ Check-out patients in a timely manner
Print debit tickets
Mark patients accordingly in Patient Tracking System
Follow PA policy related to cashier functions
Check balances and credits
Collect co-pay and/or payments according to insurance plan
Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy.
Ability to update medical record and computer system with new information
Post charges and payments
Match procedures with correct diagnosis
Reconcile charges & payments
Complete referral authorization requests & provide patients with referral information
Sort and deliver mail, medical records and other correspondence
Maintain work area and lobby in neat and orderly manner
Participate in staff & educational meetings
High School Diploma or equivalent
Knowledge, Skills & Abilities:
Ability to learn & practice Pediatric Associate procedures, policies and protocols. Requires proficient grammar, spelling and verbal skills to communicate with patient, providers and staff in written documents. Ability to read, comprehend, follow oral and written instructions. Interact effectively, supportively with staff & maintain a professional working relation. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise. Use good judgment & maintain patient confidentiality. Must be able to file alpha and numerically. Requires experience in using a computer system, scanner, printer, fax etc.
Prefer one year work experience in a medical office setting. Knowledge of computer and medical terminology desired.
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
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