Job Description

Job Description

Position: Patient Contact Center Representative 

Location:  Nuevo Leon, Mexico (Must live in Mexico)

Summary: Our office location in Monterrey provides Remote Service to several growing Medical Offices in the United States. In this role you will answer incoming calls from our patients to provide outstanding customer service in support of our mission, vision and values.

You will work with patients and family members of patients in the United States. You must be able to speak fluent English. Strong writing skills are highly valued. This position is Remote. After your 2-week training class in the office in Monterrey, you will work from your home office. We will provide the computer and headphones for you. We offer $10,200 mxn pesos monthly and excellent productivity bonuses for reaching goals each month. This is a  US based, growing company. We offer the opportunity to learn and train, on the job. There is room to advance your career in administration and management ! Apply today, start tomorrow.

What we're offering:

  • Salary: $10,200 mxn pesos monthly + excellent productivity bonuses
  • Home office after the first two weeks
  • Paid training and skill development
  • Opportunities for career advancement
  • Company laptop and headphones
  • Two days off a week
  • Mandatory Federal Law benefits
  • Health Benefit Membership after 3 months on the job

What we require you to have:

  • Bilingual: Proficiency in spoken English, and Spanish, writing skills are valued highly
  • Availability to work at the office for the first two weeks of training
  • A friendly, positive and caring attitude
  • Call center or customer care experience
  • High school degree or equivalent

Responsibilities of the job:

  • Handle customer inquiries telephonically, answer calls with a friendly, upbeat attitude
  • Verify insurance coverage and information
  • Register new patients by gathering pertinent information and entering into the system
  • Set patient appointments upon request and identify future visits.
  • Data entry and maintenance of customer databases
  • Research required information using available resources
  • Manage and resolve patients' complaints
  • Enter new customer information in the system
  • Update existing customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls when necessary
  • Be punctual and follow company protocols.

Position type: Full time, Part time and Contract available 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online