Job Description

Patient Contact Center Training Coordinator INTERNAL

Business Office · Patient Contact Center
Plantation, FL
Health Care
Full Time, Days
Weekly Schedule: Monday - Friday 8:00am - 5:00pm
Bilingual: None
Bilingual Type: N/A
Posted 12/30/2020
Req # 5653
    • Coordinates the training and development of the Patient Contact Center Agents. Ensures all new Patient Contact Center Agents are educated on all phone policies and procedures.
    • This list may not include all of the duties that may be assigned.
    • Assists in the training and development of new Patient Contact Center Agents.
    • Assists the Patient Contact Center Training and Development Manager in improving the quality of work and efficiency of the patient contact center staff.
    • Assists the Patient Contact Center Training and Development Manager in educating the patient contact center staff on policy and procedure changes.
    • Conducts monthly refresher trainings to support the development and continued education of the patient contact center staff.
    • Assists in the development and implementation of Quality Improvement initiatives.
    • Maintains communication with the Patient Contact Center Leadership team, and report any conflicts/disputes or incidents/accidents involving clinicians, staff, patients and/or parents to ensure the department morale and construction.
    • Assists the Patient Contact Training and Development Manager with employee performance evaluation, continuous education and motivation.
    • Assists the Patient Contact Center Training and Development Manager in assuring remedial or corrective actions take place when employees deviate from specified performance expectations.
    • Must maintain a thorough knowledge of all departmental policies.
    • Education:
      • High School Diploma or equivalent.

    • Licensure:
      • MA Diploma or Certification preferred

    • Knowledge, Skills & Abilities:
      • Must have strong verbal, written, and interpersonal communication skills. Have exceptional listening and analytical skills. Demonstrates the ability to work well in a team environment. Maintain effective working relationships with employees and Management team.

        Ability to plan, prioritize, organize workflow. Exercises a high degree of initiative, judgement, discretion and decision-making skills.

    • Experience:
      • Prefer 2 years of Phone experience working in a medical office setting. Pediatric medical triage experience preferred.

    • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
COMPANY OVERVIEW: Founded in 1955, Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Pediatric Associates opened its first office in Hollywood, Florida. The Company was one of the first medical groups to introduce satellite office locations in consumer retail locations. They were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available. Today, Pediatric Associates is a national leader in pediatric population health management with over 200,000 patients under global risk. Keeping abreast of medical advances and changing lifestyles, Pediatric Associate’s modern facilities offer comprehensive services, including X-ray and state certified laboratories. The Company currently has 33 neighborhood locations, which are staffed by more than 200 employed providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach, St. Lucie, counties, including Tampa and Jacksonville. Pediatric Associates will continue to bring the best possible healthcare service to its patients well into the 21st Century. Ease of access, prompt courteous service and responsiveness to our patients' concerns will always be their primary goal. Pediatric Associates has continued to thrive and today is recognized as one of the premier general pediatric and population health management practices in the United States.

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