Job Description

Practice Manager

West Palm Beach · West Palm Non Clinical
West Palm Beach, FL
Health Care
Full Time, Days
Weekly Schedule: Monday - Friday8:00am - 5:00pm
Bilingual: None
Bilingual Type: N/A
Posted 09/23/2020
Req # 5251
    • Administer, direct and coordinates activities relating to the operation of the medical office including financial key operational performance measures, scheduling, front and clinical operations and staffing, facility maintenance and inventory management, charge posting and other administrative tasks.
    • This list may not include all of the duties that may be assigned.
    • Ensure staffing levels to maintain efficiency of office operations.
    • Completes annual employee evaluations, manages new hires and staff development.
    • Promotes Pediatric Associates Core Values and a constructive, productive and positive work environment.
    • Creates weekly employee schedules and delegates office responsibilities.
    • Schedules, coordinates, and conducts monthly staff meetings to educate the staff on all new initiatives and policies.
    • Actively participates in the evaluation and improvement of the patient care flow and work efficiency.
    • Manages all medical equipment and supply inventory appropriately.
    • Performs vaccine refrigeration monitoring and reporting.
    • Manages vaccine storage and inventory as per regulatory and organizational policy.
    • Manage needs of IT support services and technology equipment for office operations.
    • Coordinates facility repairs and support services along with routine cleaning maintenance.
    • Maintains the clinical area in accordance with AAAHC standards and Pediatric Associates infection control program.
    • Manages overall patient experience using AIDET Promotes and provides great customer service to patients and families and supervises that the staff also provides a high level customer service.
    • Demonstrates the knowledge and understanding of office budget and goals
    • Manage review bins to ensure efficient processing.
    • Manages DME requirements along with regulatory form requirements.
    • Maintains clinician scheduling templates.
    • Manages all front office operations including patient greeting, appointment scheduling, check-in, check-out, patient tracking, copay collections, patient balances.
    • Complete and reconcile all daily reports, including Duplicate Charge Report, Missing Charge Report, Missing Office Visit Report, NP/PA Report, Copay Report, as well as the EDI Report.
    • Proficient in the following PA department applications: TrackIT, ProcureIT, Concur, IT ServiceNow, Qgenda.
    • Schedules appointments according to office scheduling policies
    • Greets patients and visitors in a prompt, courteous and helpful manner
    • Scans, uploads and distributes chart documents in document manager
    • Manages insurance verification processes from eligibility to practice management entry
    • Manages charge and payment posting
    • Manages effective communication for all staff and clinicians via e-mail and routine meetings.
    • Manage Employee Appreciation to budget accordingly.
    • Identifies, analyzes and solves problems
    • Manages efficient patient flow
    • Manages and resolves staff conflicts diplomatically and professionally.
    • Strives to achieve the goals set by the office budget
    • Makes bank deposits as necessary
    • Adheres to all PA policies and procedures, PA Code of Conduct as well as PA Employee Handbook.
    • Performs all other duties as assigned.
    • Education:
      • High School Diploma or equivalent. Associates or Bachelor’s degree desired.

    • Licensure:
      • Active CPR certification required

    • Knowledge, Skills & Abilities:

        1. Is tactful, diplomatic, cooperative and shares information with others

        2. Communicates via e-mail in a timely and effective manner

        3. Assists the manager with calls from patients, hospitals and other doctor’s offices.

        4. Communicates well with office manager, the local management team and supports all providers and staff

        5. Assists managers with customer service issues, i.e.: conflicts/disputes, incidents/accidents.


        1. Adheres to high ethical behavior

        2. Leads by example

        3. Upholds Pediatric Associates Core Values

    • Experience:
      • Prefer two years of work experience in a medical office setting. Knowledge of computer and medical terminology desired.

    • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
COMPANY OVERVIEW: Founded in 1955, Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Pediatric Associates opened its first office in Hollywood, Florida. The Company was one of the first medical groups to introduce satellite office locations in consumer retail locations. They were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available. Today, Pediatric Associates is a national leader in pediatric population health management with over 200,000 patients under global risk. Keeping abreast of medical advances and changing lifestyles, Pediatric Associate’s modern facilities offer comprehensive services, including X-ray and state certified laboratories. The Company currently has 33 neighborhood locations, which are staffed by more than 200 employed providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach, St. Lucie, counties, including Tampa and Jacksonville. Pediatric Associates will continue to bring the best possible healthcare service to its patients well into the 21st Century. Ease of access, prompt courteous service and responsiveness to our patients' concerns will always be their primary goal. Pediatric Associates has continued to thrive and today is recognized as one of the premier general pediatric and population health management practices in the United States.

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