PRIMARY FUNCTION: The Regional Practice Administrator, Coastal Kids is responsible for managing and improving operational efficiencies within the practices, ensuring quality performance, driving growth and enhancing revenue. The RPA will oversee business planning, financial performance, workflow efficiency, supervises Pediatric Associates family of companies staff and coordinates efforts with the Lead Clinicians/Clinical Liaison to target medical management, quality and productivity performance goals. Working closely with operational leadership and the Lead Clinicians/Clinical Liaison the administrator will drive the vision, assure compliance as well as implement the Pediatric Associates strategic plan in support of the operating objectives and growth of the business. To lead overall office operations in alignment with corporate goals and in direct collaboration with the offices lead clinicians in a dyad partnership.
More specifically, the RPA is a senior operational leader of Coastal Kids practice managing several locations, the RPA is responsible for strategic alignment with, and showing priority to, the business and practice and its needs in overseeing the coordination of a wide variety of administrative, fiscal, operational, and technical activities to assure the delivery of high-value, high-quality pediatric medical services throughout the western division practices. This position is responsible for strategic planning, implementing, monitoring, and evaluating the delivery of patient care, ensuring timely access to care for patients, overall project management, strategic issue-resolution, performance improvement, and achievement of clinical service goals.
The RPA will directly partner with operational leadership, including but not limited to the Chief Operating Officer (COO) and clinical and practice managers, office managers, practice liaisons, registered nurses, business partners and billing managers, in shared responsibility for the day-to-day management of various medical practice sites.
REPORTS TO: Reporting to Vice President of Practice Operations
SUPERVISORY RESPONSIBILITIES: Responsible for the direct leadership and supervision of Practice Managers and all operations support teams, supports and directs the office management team in the supervision of all office staff and their satisfactory performance.
Responsible for overall profit and loss (P&L) performance of their respective practices.
Interdepartmental liaison for all corporate departments regarding problem resolutions.
Plans, directs, and implements new operational procedures, action plans and quality initiatives (via management of HEDIS reports and respective practices’ KPIs) to obtain optimum efficiency, and reduced cost.
Achieves favorable customer service, patient satisfaction and quality initiatives.
Oversees adherence to organizational policies and procedures, OSHA, OEP, regulatory state and federal requirements, and accreditation and credentialing requirements.
Analyzes and makes strategic decisions based on financial, staffing and operating reports. Develops action plans to meet establish KPI’s and ensures a sustainable and profitable operation.
Serve as the collaborator with the Medical Management Team in order to meet HEDIS Quality Measures for population health management.
Oversees vaccine management as per company policies to include safe handling and on-call responses and reporting of vaccine excursion, safe transfer, and vaccine errors.
Meets regularly with operations management to review organizational performance gaps and staffing challenges.
Delegates multiple day to day operational tasks by area of operation based on management team competencies and job descriptions and monitors the successful completion of the delegated tasks.
Participates in leadership team meetings and communications to provide critical practice performance evaluations and action plan ideas to improve performance.
Leads the practice management teams effectively and builds an operational team at each practice site that is conducive to effective and efficient practice operations.
*Non Patient Facing
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.
Ensures that regional practices operate with the highest level of quality health care, customer service, and integrity and performance standards.
EDUCATION: Bachelor's degree in Business Administration, Nursing or Healthcare Administration, MBA preferred.
*Upon hire, and for the duration of the employment period driver’s license must be active and valid.*
EXPERIENCE: Minimum 5 years of healthcare administration experience required. Experience using key performance indicators (KPI’s) to drive performance at the operating unit level.
KNOWLEDGE, SKILLS & ABILITIES:
- Proven track record in providing administrative leadership to ensure profitability and positive outcomes.
- Technically savvy, ideally with EMR and PM systems.
- Able to maintain an up to date knowledge of practice management in all corresponding areas of practice operations.
- Medical Financial experience.
- Must possess excellent verbal and written communication skills.
- Ability to work collaboratively and effectively with the practice lead physicians to drive organizational goals and deliver the highest quality of care while maximizing practice performance.